Terms of Service

Last updated 10 October 2026

Welcome to Pilota. These Terms of Service (“Terms”) are the agreement between you and Pilota ApS, CVR 46720776, Danneskiold-Samsøes Allé 41, 1434 Copenhagen K, Denmark (“Pilota”, “we”, “us”) for using the Pilota application and website at usepilota.com (the “Service”). We have tried to keep them short and clear. By creating an account or using the Service, you agree to these Terms and to our Privacy Policy. If you do not agree, please do not use the Service.

The short version

• Your content stays yours. We only use it to run Pilota for you, and we never sell it.
• AI is a helper, not an expert. Check its suggestions before you rely on them.
• You can leave at any time. Cancel a plan or delete your account in Settings.
• Your consumer rights always apply. Nothing in these Terms takes away rights the law gives you.
• Pilota is young. Features may change while we improve it, and we give notice before a change materially reduces a paid plan.

1. The Service

Pilota is a task cockpit that scores and prioritises your tasks, plans your day against your calendar, and helps you triage messages from tools you choose to connect, with an AI assistant. Pilota is an early-stage service, so features may change, break, or be withdrawn. We will give reasonable notice when a change materially reduces a paid plan, unless an urgent security, legal, or technical issue requires faster action.

2. Your account

• You must be at least 16 years old and able to form a binding contract.
• You sign in with a 6-digit code we email you. Please keep access to that email account secure. You are responsible for activity under your account.
• Please give accurate information and keep it current.

3. Connected services and AI apps

You may connect third-party accounts (Google, Microsoft, Slack). By connecting one, you authorise Pilota to access that account on your behalf with the read-only permissions shown at the time of consent. Your use of those services remains subject to their own terms, and they are responsible for their own services. You can disconnect any integration at any time in Settings. We then delete that account’s stored tokens immediately and, where the provider supports it (Google, Slack), revoke our access at the provider. Microsoft provides no revocation endpoint, so we delete our tokens, and you should also remove Pilota from your Microsoft account’s app permissions.

You may also connect Pilota to an AI app you use, such as Claude or ChatGPT. When you allow one, it can read, add, change, and delete your Pilota data with your account’s access, until you remove that access in Settings → Connections → AI apps. What the app does with that access is done on your behalf, so please connect only apps you trust and check their confirmation settings. Your use of the app is governed by its own terms, and its provider is responsible for the app, its answers, and how it handles your conversation. We may limit or pause requests from an app, for example to protect your data, the Service, or other users.

4. Using Pilota fairly

To keep Pilota safe for everyone, please do not:

• use the Service unlawfully, or to infringe others’ rights;
• attempt to breach, probe, or disrupt the Service’s security or infrastructure, or access data that is not yours;
• reverse engineer, scrape, or overload the Service, or use it to build a competing product;
• misuse the connected-account access (for example, to access accounts you are not authorised to use); or
• use voice dictation to submit health information, payment-card information, financial-account credentials, government identification numbers, biometric identification data, or other special-category or highly sensitive personal information.

5. AI features

Pilota uses AI to summarise, suggest, and draft. AI output can be inaccurate or incomplete and is not professional (legal, financial, medical, or other) advice. Please review AI output before you rely on it. To keep you in control, Pilota asks you to confirm before it takes an action on your data. When you use Pilota from a connected AI app, that app usually asks you to confirm before it makes a change, or shows a Pilota card where you confirm. This depends on the app and on your settings there.

Voice dictation sends a temporary recording through Vercel AI Gateway to SpaceXAI only to create editable text. Pilota does not store the recording. Voice transcription has no provider or model fallback. See our Privacy Policy for details.

6. Your content

You keep all rights to the content you create in Pilota (your tasks, notes, and conversations). You give us a limited licence to host, process, and display that content only to operate and improve the Service for you. We do not claim ownership of your content, and we do not sell it. Please only upload content that you have the right to use.

If you send us ideas or feedback, thank you. We may use them to improve Pilota without any obligation to you.

7. Plans, payments and credits

Pilota offers Free, Plus, Pro, and Max plans. Plus, Pro, and Max are monthly subscriptions that renew automatically until you cancel. The price, included credits, currency, billing period, and applicable taxes are shown before you pay. Consumer prices include applicable VAT or sales tax when we are required to collect it. Stripe processes payments and stores payment-card data. Pilota does not receive your full card number or CVC.

• Included credits. Each plan has a monthly credit allowance. Unused included credits expire at the end of that billing period and do not roll over.
• Top-up credits. Eligible paid subscribers may buy a one-time credit top-up. Paid top-up credits do not expire and remain on your Free account after subscription cancellation. We use included credits before top-up credits.
• How credits work. Credits measure the provider cost of AI use. A longer or more expensive request can use more credits than a short request. Credits are not money, cannot be transferred, and cannot be redeemed for cash.
• Plan changes. A paid upgrade can take effect after Stripe confirms any required prorated payment. A downgrade takes effect at the next billing period. The billing screen shows the timing and amount before you confirm.
• Failed payments. If a payment fails or needs your action, we promptly pause normal use of Pilota and its credits. Payment recovery, invoices, cancellation, withdrawal requests, and support remain available. We restore access after Stripe confirms payment. Your stored data and paid top-up credits remain safe during recovery.

8. Cancellation, withdrawal and refunds

You can cancel a paid subscription in Pilota at any time. Cancellation normally takes effect at the end of the current paid period, and you keep paid-plan access until then. You do not receive a refund for an unused part of that period unless mandatory law requires one or Pilota agrees that a service error justifies one. You can reverse a scheduled cancellation before the period ends. If you choose an immediate move to Free, paid-plan access ends immediately.

If mandatory consumer law gives you a 14-day withdrawal right, checkout asks you to request that Pilota starts during that period. If you then withdraw, we may charge only a lawful amount for the service already supplied. We review the amount for each request. Starting to use Pilota does not by itself remove your statutory withdrawal rights. Submit a withdrawal request in the billing screen or email hello@usepilota.com. We review launch requests manually. Mandatory consumer rights always prevail.

Approved refunds go to the original payment method. We may remove refunded unused credits and issue a credit note where required. A business purchaser confirms that they have authority to bind the business. Statutory consumer rights apply only when the purchaser qualifies as a consumer.

9. Privacy

Our Privacy Policy explains what data we collect and how we look after it. It forms part of these Terms.

10. Availability

We work hard to keep Pilota running well, but the Service is provided “as is” and “as available”, particularly while it is early-stage. We do not promise that it will be uninterrupted, error-free, or meet every need. We may modify, suspend, or discontinue any part of the Service. For a paid plan, section 1 explains the notice we give.

11. Disclaimers and limitation of liability

To the fullest extent permitted by law, Pilota disclaims all implied warranties, and will not be liable for any indirect, incidental, special, or consequential damages, or for any loss of data, profits, or goodwill, arising from your use of the Service. If you use Pilota for a business, our total liability to that business for any claim is limited to the amount it paid us in the 12 months before the claim. We are not responsible for delays or failures caused by events outside our reasonable control.

Nothing in these Terms excludes or limits liability that cannot be excluded or limited under applicable law, including your statutory rights as a consumer.

12. Ending the agreement

You may stop using the Service and delete your account at any time in Settings. We may suspend or end your access if you seriously or repeatedly breach these Terms, or where needed to protect the Service or its users. Where reasonable, we tell you first and give you a chance to fix the problem. When the agreement ends, your right to use the Service ends, and you can export and delete your data as described in the Privacy Policy.

13. When these Terms or prices change

We may update these Terms as the Service evolves. When we do, we update the “last updated” date. For material changes, we tell you in the app or by email before they take effect. Price changes apply only to a future billing period after notice. If you keep using Pilota after a change takes effect, the updated Terms apply. If you do not agree, you can stop using Pilota and delete your account at any time.

14. Governing law

These Terms are governed by the laws of Denmark, and disputes are subject to the courts of Copenhagen, Denmark. This does not affect any mandatory consumer-protection rights you have where you live.

15. Contact

Questions about these Terms are always welcome. Write to hello@usepilota.com and we will get back to you.

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